--- title: "FAQ · Dockee" url: "https://dockee.net/faq" description: "Answers to common questions about Dockee products: materials, care, warranty, worldwide delivery, tailor-made orders and how to request a quote." language: "en" --- # Premium marine furniture. Answered. # Frequently asked questions Everything you need to know about ordering Dockee marine furniture, from materials and warranty to worldwide delivery and bespoke commissions. Can't find your answer? Our team is one message away. ## Still need help? Our team replies quickly, in English. Tell us about your order or your project and we will take it from there. - - [+44 753 710 3151](tel:+447537103151) [Contact us](https://dockee.net/contact)[WhatsApp](https://wa.me/447537103151) ## Do You Ship Worldwide? Yes. Dockee delivers premium marine furniture to yacht owners, villas and marinas across the world. Every order is dispatched fully insured and, for larger pieces such as floating platforms and yacht pools, handled by a white-glove freight partner who coordinates delivery to your berth, dock or door. Wherever you are, from the Mediterranean to the Gulf, the Caribbean or the Pacific, we will arrange the most direct route and keep you updated at every stage. ## What Materials Do You Use? Our products are made from high-quality materials suited to the marine environment. Depending on the product, these include reinforced PVC, drop-stitch materials, UV- and saltwater-resistant components and a teak-look, non-slip top surface. Every product is carefully designed and made, so it is as durable as it is comfortable, made for life on the water. ## Is My Dockee Furniture Covered By Warranty? Yes. Every Dockee product carries a two-year manufacturer warranty against defects in materials and craftsmanship. If a covered fault appears in normal marine use, we will repair or replace the piece. See [Warranties & Policies](https://dockee.net/warranties) for full coverage details and how to file a claim. ## Can I Order A Custom Or Tailor-Made Piece? Absolutely. Bespoke work is at the heart of what we do. We build floating platforms, yacht pools, docks, slides and lounge furniture to your exact dimensions, layout and finish, so each piece fits your vessel or waterfront perfectly. Tell us about your project via [Tailor-Made](https://dockee.net/tailor-made) or email and our team will guide you from concept to delivery. ## How Do I Care For My Dockee Furniture? Dockee products are designed for the marine environment and need very little upkeep. After contact with saltwater, rinse the products thoroughly with fresh water and let them air-dry. Clean fabrics with a mild soap solution and give the teak-look surfaces a regular, gentle clean to keep them looking their best. When not in use, store inflatable products and covers dry and out of prolonged direct sun. Detailed care guidance is included with every order. ## How Do I Place An Order Or Request A Quote? You can order directly from our catalogue, or contact us for made-to-measure pieces and multi-item projects. For anything bespoke we prepare a tailored quote covering specification, lead time and delivery. Reach us at , call [+44 753 710 3151](tel:+447537103151), or message us on WhatsApp. We reply quickly and in English. ## Browse by topic [Shipping & Returns · Delivery, tracking, returns](https://dockee.net/shipping)[Warranties & Policies · Coverage and claims](https://dockee.net/warranties)[Product Questions · Materials, care, custom](https://dockee.net/contact)