---
title: "Refund Policy · Dockee"
url: "https://dockee.net/refund"
description: "The Dockee refund policy: when a refund applies, how returned items are inspected and how the amount is refunded to your original payment method."
language: "en"
---

# Refund Policy

Last updated: July 2026

We want you to be delighted with your Dockee furniture. This Refund Policy explains when and how you can return an item and receive a refund.

## Returns

Standard, non-bespoke items may be returned within 14 days of delivery, provided they are unused, in their original condition and packaging. To start a return, contact us at info@dockee.it with your order number and we will guide you through the process.

## Tailor-made and custom pieces

Because tailor-made commissions are produced uniquely to your specification, they cannot be returned or refunded unless they arrive damaged or do not match the agreed specification. This does not affect your statutory rights.

## Refunds

Once we receive and inspect your returned item, we will notify you and process any approved refund to your original payment method. Refunds may take several business days to appear, depending on your bank or card issuer.

## Damaged or faulty items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with photographs and your order number. We will arrange a repair, replacement or refund as appropriate.

## Return shipping

Unless an item is faulty or incorrect, the cost of return shipping is the responsibility of the customer. Because our furniture is delivered worldwide, we will confirm the safest return method with you before you ship anything back.

## Contact

For help with a return or refund, email info@dockee.it or call +44 753 710 3151.