--- title: "Dockee" url: "https://dockee.net/returns" description: "The Dockee returns policy: standard catalogue items within 14 days of delivery, unused and in original packaging, plus how refunds and exchanges work." language: "en" --- # Shipping & Returns Our returns, refunds and exchange policy, alongside how worldwide delivery works. Every order is protected end to end. ## Still need help? Our team replies quickly, in English. Tell us about your order or your project and we will take it from there. - - [+44 753 710 3151](tel:+447537103151) [Contact us](https://dockee.net/contact)[WhatsApp](https://wa.me/447537103151) ## What Is Your Return Policy? We want you to love your Dockee piece. Standard catalogue items may be returned within 14 days of delivery, unused and in their original condition and packaging. Bespoke and tailor-made pieces, built to your specification, are non-returnable unless they arrive faulty or not as ordered. To start a return, email with your order number and we will send return instructions. ## How Do Refunds Work? Once your returned item reaches us and passes inspection, we issue your refund to the original payment method, typically within 5 to 10 business days depending on your bank. Original shipping is refunded when a return is due to our error or a fault; otherwise return freight is arranged at cost. ## Can I Exchange An Item? Yes. If you need a different size, finish or configuration, contact us and we will arrange an exchange. For a straightforward swap we process the replacement as soon as the original is on its way back; any price difference is settled before dispatch. ## Where Do You Deliver, And How Is It Shipped? We deliver worldwide. Smaller items ship by insured courier; larger marine furniture, such as floating platforms, yacht pools and docks, travels by dedicated freight with a white-glove partner who coordinates delivery to your marina, dock or door and can arrange placement on board where access allows. ## How Long Will Delivery Take, And Can I Track It? In-stock catalogue items typically dispatch within a few business days. Made-to-measure and tailor-made pieces are quoted with a specific lead time before you commit, as each is made to order. Once your order ships you will receive tracking details by email. For freight deliveries our logistics team stays in direct contact to schedule a delivery window that suits you. ## Is There A Free-Shipping Threshold? Qualifying orders above our published threshold ship free within the covered regions; the threshold and any regional surcharges for oversized freight or remote destinations are always shown at checkout or on your quote before you confirm. Duties and import taxes, where applicable, are the responsibility of the recipient unless we have agreed otherwise in writing. ## My Order Arrived Damaged. What Should I Do? Every shipment is fully insured. Inspect your delivery on arrival and, if anything is damaged, keep the packaging and photograph the issue, then contact us within 48 hours at . We will arrange a repair, replacement or refund of the affected item at no cost to you.