Help Center
Shipping & Returns
Our returns, refunds and exchange policy, alongside how worldwide delivery works. Every order is protected end to end.
We want you to love your Dockee piece. Standard catalogue items may be returned within 14 days of delivery, unused and in their original condition and packaging. Bespoke and tailor-made pieces, built to your specification, are non-returnable unless they arrive faulty or not as ordered.
To start a return, email [email protected] with your order number and we will send return instructions.
Once your returned item reaches us and passes inspection, we issue your refund to the original payment method, typically within 5 to 10 business days depending on your bank. Original shipping is refunded when a return is due to our error or a fault; otherwise return freight is arranged at cost.
Yes. If you need a different size, finish or configuration, contact us and we will arrange an exchange. For a straightforward swap we process the replacement as soon as the original is on its way back; any price difference is settled before dispatch.
We deliver worldwide. Smaller items ship by insured courier; larger marine furniture, such as floating platforms, yacht pools and docks, travels by dedicated freight with a white-glove partner who coordinates delivery to your marina, dock or door and can arrange placement on board where access allows.
In-stock catalogue items typically dispatch within a few business days. Made-to-measure and tailor-made pieces are quoted with a specific lead time before you commit, as each is made to order.
Once your order ships you will receive tracking details by email. For freight deliveries our logistics team stays in direct contact to schedule a delivery window that suits you.
Qualifying orders above our published threshold ship free within the covered regions; the threshold and any regional surcharges for oversized freight or remote destinations are always shown at checkout or on your quote before you confirm.
Duties and import taxes, where applicable, are the responsibility of the recipient unless we have agreed otherwise in writing.
Every shipment is fully insured. Inspect your delivery on arrival and, if anything is damaged, keep the packaging and photograph the issue, then contact us within 48 hours at [email protected]. We will arrange a repair, replacement or refund of the affected item at no cost to you.