Shipping & Returns

This page summarises how we deliver Dockee furniture worldwide and how returns work. For the full return and refund terms, see our Refund Policy; for practical questions, our Help Center covers shipping and returns in more detail.

Where we ship

We deliver worldwide. Our furniture leaves the workshop professionally packed for marine transport, and larger pieces such as platforms, docks and pools may ship as freight with a specialist carrier.

Lead times

In-stock pieces are usually dispatched within a few business days. Made-to-measure and tailor-made pieces are built to order, and we confirm the production and delivery timeline with you before your order is finalised.

Delivery costs

Shipping costs depend on the size of the piece and the destination and are shown at checkout before you pay. Any import duties or taxes charged by your country are the responsibility of the customer unless stated otherwise at checkout.

Receiving your order

Please inspect your order on delivery. If anything arrives damaged, contact us within 48 hours with photographs and your order number so we can arrange a repair, replacement or refund.

Returns

Standard, non-bespoke items may be returned within 14 days of delivery in unused, original condition and packaging. Tailor-made commissions are produced uniquely to your specification and cannot be returned unless faulty; this does not affect your statutory rights. To start a return, email [email protected] with your order number.

Contact

For anything shipping or returns related, reach us at [email protected] or on +44 753 710 3151.